Refund policy

Processing Time

Orders are processed within 2–3 business days. During peak seasons or restocks, processing times may extend slightly.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on weight and location. We currently ship within the United States.

Tracking Information

You will receive tracking information via email once your order has shipped.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, contact us at GoldenRougeFood@gmail.com within 7 days. We will assist with replacements or claims.

Returns & Refunds

Due to the nature of food products, we cannot accept returns once items have left our facility.

However, if your shipment arrives damaged, defective, or incorrect, please contact us within 7 days with a photo of the issue. We are committed to making it right.

Cancellations

Orders may be canceled within 12 hours if they have not yet been processed.

TERMS OF SERVICE

Use of Website

By accessing or using our online store, you agree to comply with all terms, policies, and guidelines outlined on this website.

Product Information

Golden Rouge makes every effort to display product colors, ingredients, and details accurately. We reserve the right to update ingredients or packaging without notice.

Purchases & Payments

By placing an order, you confirm that all payment information is valid and authorized.

Limitation of Liability

Golden Rouge is not liable for any misuse, allergic reactions, or damages resulting from improper storage or handling of products.

Modifications to Service

We reserve the right to modify or discontinue our website or products at any time.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at goldenrouge25@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at goldenrouge25@gmail.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


PRIVACY POLICY

Last updated: [Enter date you publish]

Golden Rouge Foods LLC (“Golden Rouge,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT

When you visit our website, we may collect the following types of information:

Personal Information

When you place an order, sign up for emails, or contact us, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through Shopify and payment providers)

We do not store your full payment details on our servers.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

  • Referring website or search terms

This information helps us improve our website and customer experience.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders

  • Communicate with you about purchases, shipping, or customer service inquiries

  • Send promotional emails or newsletters (only if you opt in)

  • Improve website performance and user experience

  • Prevent fraud and ensure website security

  • Comply with legal obligations

3. SHARING YOUR INFORMATION

We do not sell or rent your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping carriers

  • Email marketing platforms

These providers only receive the information necessary to perform their services and are required to protect your data.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Enable core website functionality

  • Remember your preferences

  • Analyze site traffic and performance

You may disable cookies through your browser settings, but some features of the site may not function properly.

5. EMAIL COMMUNICATIONS

If you subscribe to our email list, you may receive updates, promotions, and recipes from Golden Rouge.
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails.

6. DATA SECURITY

We take reasonable measures to protect your personal information. Our website uses secure servers and industry-standard safeguards. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Request deletion of your personal data

  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

8. CHILDREN’S PRIVACY

Golden Rouge does not knowingly collect personal information from children under the age of 13. If we learn that such information has been collected, we will delete it promptly.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

11. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Golden Rouge Foods LLC
Email: GoldenRougeFood@gmail.com
Location: Clovis, California, USA